What ordering methods are available?
Online Orders: You can order all of our products directly from our website at www.pfile.com.
Phone Orders: (800) 827-0673. Outside of our toll free calling area dial (914) 762-3500.
- If you know what items you would like to order, press 1 for our 24/7 order line. Please have product catalog numbers and your credit card ready.
- If you need help with product selection or more detailed product information, please call between 9:00 and 6:00 PM (Eastern Standard Time) and press 2 for our main office sales department.
Fax Orders: (866) 827-0673. Outside of our toll free calling area dial (914) 923-5818.
Get Smart Products
PO Box 0018
Maryknoll, NY 10545
Do you offer any coupons?
We have noticed that many online websites claim to offer coupons or discounts under the terms "get smart coupons", "get smart products coupons", "pfile coupons" or "pfile.com coupons". The truth is that we do not currently offer coupons or promotion codes. Instead, we do our best to keep our everyday product prices and shipping costs as low as possible.
How do I change or cancel my order?
Please contact us immediately if you need to change or cancel your order. Some orders are processed very soon after placement and it may not always be possible to change/cancel. For orders that have begun processing, there may be a cancellation/change fee.
Do you allow backorders?
Yes. If an item is out of stock we will notify you via email as soon as possible. Please contact us if you would like to change or cancel the order or if you would like to request that we ship ahead any available items. The ship ahead option is only available within the 48 contiguous US states.
Why can't I add any items to my shopping cart?
This is usually due to problems with the settings on your web browser. Our website requires that you be able to create "cookies" which allow it to keep track of items you add to your cart. Please make sure your web browser privacy settings will allow cookies by following these instructions.
Do you add tax to my total purchase?
We do not add any tax for orders being shipped outside of New York State.
We do add the correct local tax for all orders being shipped to addresses within New York State. If you are in NY and have a re-sale or tax exempt number, you can provide that to us for exemption.
How can I find out the status of my order?
You can view your order status 24 hours a day by simply clicking on the "My Account" link at the top right corner of every page. After logging in you can view information about your order by clicking on the "View My Past Orders" link. If you did not create an account with us you can go to Order Status. If you need any further information about an order please Contact Us.
Can I open a business account?
We welcome institutional and business accounts. Call Customer Service at (800) 827-0673 for further information or to set up an account. Terms are Net 30 days.
Do you guarantee the products you sell?
Yes, please see our complete Return Policy.