Asked by gerry, May 26, 2014 at 01:58:44 PM EDT.
Q: this is wall frames correct
Answered by Steve, May 29, 2014 at 01:17:13 PM EDT.
A: Yes, all of our MCS Format Frames have notches in the back so they can hang either vertically or horizontally on the wall.
Asked by Anonymous, May 30, 2014 at 11:59:44 AM EDT.
Q: I have a 4X6 frame. I have "popped" the easel off the back but can not figure out how to attach it to the frame so I can use this as a table top frame. Can you help?
Answered by Steve, May 30, 2014 at 02:27:26 PM EDT.
A: The plastic easel has a small tab in the middle and a large tab on top. You insert the small tab into one of the "keyhole" shaped openings. Turn gently until the large tab at the top clicks into the slot.
Asked by Anonymous, June 1, 2016 at 12:55:54 PM EDT.
Q: How do we release the straps on the back of the frame so we can remove the art work? Thanks.
Answered by Anthony, June 1, 2016 at 03:05:27 PM EDT.
A: This frame doesn't have straps. You simply push the glass from the front of the frames and replace your artwork/photos.
Asked by Sheri, March 20, 2017 at 12:12:17 PM EDT.
Q: I need to find these format picture frames in 12X22 and 12x26 sizes -- can you make this size?
Answered by Anthony, March 20, 2017 at 02:58:46 PM EDT.
A: Get Smart Products is an online retailer, we are not the manufacturer of any of the items that we sell on our site. The manufacturer does not currently offer the frames in the sizes you are looking for.
Asked by Anonymous, June 20, 2018 at 05:25:07 AM EDT.
Q: Will a thin canvas board that is approx 2/16 inch fit in this frame?
Answered by Steve, June 20, 2018 at 09:57:42 AM EDT.
A: The format frames are very thin and unable to hold a paper mat any thicker than a plain sheet of paper.
Asked by Debi, December 14, 2018 at 03:55:17 PM EST.
Q: I need 14 frames that measure 12'X12" square. Do you have anything like that?
Answered by Anthony, December 14, 2018 at 04:08:57 PM EST.
A: We do sell this format frame for 12x12 prints. Please copy and paste this link and it will take you to the product: https://www.pfile.com/product/j-ff-12/12x12-Picture-Frames
Asked by Lillie, January 18, 2020 at 01:56:40 PM EST.
Q: Can you tell me what size I would order for 40 x 30 cm and 30 x 30 cm I ordered from you before for the 30 x 30 cm but I didn't see any cm listed
Answered by Customer Service, January 20, 2020 at 09:58:45 AM EST.
A: I did a Google search to convert the sizes and a 30x30cm is slightly smaller than a 12x12 inch frame.
The 30x40 cm converts to about 12x16 so a frame larger than that would be what you need.
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