What is your return policy?
If you are not completely satisfied with your purchase, products may be returned to us within 90 days of shipping for a full merchandise refund or credit, excluding shipping and handling charges. Purchases over 90 days old may be returned for store credit only. Please return products along with their original packing slip or invoice. Original shipping and handling charges and shipping costs to return merchandise to us are not refundable.
Please do not return damaged or defective merchandise without contacting us first.
Additional notes and exceptions:
Products with open packaging or that are not in their original condition may be subject to a 20% restocking charge. Merchandise that has been opened and is incomplete will not be accepted for return. Custom imprinted products are not returnable.
How do I return merchandise?
Please send returns to the following address via any INSURED carrier, unless otherwise stated on your packing slip:
Get Smart Products
807 Airport Access Road, Unit D
Traverse City, MI 49686
Please pack carefully and include a copy of your packing slip or invoice. Please do not send returns to our PO Box.
How do I exchange merchandise?
Please return unwanted items for refund and place a new order.
How long does it take for me to get a refund?
It may take 3-7 business days for your return to reach our warehouse. Once it is received and inspected - typically within 48 hours of receipt - your refund will be processed and automatically applied to your credit card or original method of payment within 2 business days. Depending on your credit card company, it could take an additional 2-10 business days after the credit is applied for it to post to your account.
What do I do if my shipment arrives damaged or defective?
Please do not return any damaged or defective items without contacting us first. If your order appears to have been damaged in transit, please save all packaging material (box, tape, filler, etc.) and contact us within 10 days of delivery at (800) 827-0673 between the hours of 9:00 and 6:00 PM (Eastern Standard Time) or Email Us for further instructions. Outside of our toll free calling area dial (914) 762-3500.