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Shipping
What are your shipping methods? 

We offer the following ship methods and may use carriers FedEx, FedEx Home Delivery, UPS or USPS. We cannot guarantee a particular shipping carrier. All shipments include tracking and/or delivery confirmation. Please provide street address since we can not guarantee that an order can be shipped to a PO Box.

Ground – Order shipped within the 48 contiguous United States use set Ground Rates shown below based on your order total. Please allow 1-3 business days processing time in addition to 1-6 business days Shipping Transit Time. Rates are calculated during checkout for other locations.

Economy –  Available for light weight orders shipped within the 48 Contiguous United States. Rates are calculated during checkout. Please allow 1-3 business days processing time and up to 10 days transit time.

Priority 1 Day, Expedited 2nd Day, Saver 3 Day Select & Worldwide Expedited or Saver – Rates are calculated during checkout. Orders placed before 12 Noon EST will ship out that business day. Orders placed after 12 Noon EST will ship the following business day. (Orders placed Friday at 1:00PM EST, Saturday or Sunday will ship on Monday).

What are your shipping rates?

Within the USA - Ground Shipping Rates
Excluding Alaska, Hawaii, Puerto Rico, Virgin Islands, APO & FPO

If your order totals:

Then add:

$0.01 - $24.99

$12.25

$25.00 - $49.99

$13.50

$50.00 - $99.99

$14.75

$100.00 - $199.99

$18.50

$200.00 - $299.99

$28.95

$300.00 - $399.99

$36.95

$400.00 & Up

$42.95

APO & FPO only
USPS Priority Mail (1-2 weeks)

If your order totals:

Then add:

$0.01 - $24.99

$13.50

$25.00 - $49.99

$21.50

$50.00 - $99.99

$31.50

$100.00 - $199.99

$47.95

$200.00 - $299.99

$71.95

$300.00 - $399.99

$94.50

$400.00 & Up

$119.50


For all other International or Expedited orders, just place the items you want in the shopping cart and calculate shipping charges on the shopping cart display page. 

Will I need to sign for my package?  

We do not require a signature for your package to be delivered, although there are instances when the delivery driver may decide to choose this option, which is at their discretion.

How long will it take to receive my order?

Inside USA 48 Contiguous States

Ground – Most orders leave our warehouse within 1-3 business days. Estimated delivery dates will be displayed on the shopping cart page during checkout. Note: Custom imprinted orders can take 3 to 3-1/2 weeks (see the Imprinting FAQ page for further information).

Economy – Most orders leave our warehouse within 1-3 business days. Transit time is usually 2-4 days longer than Ground.

Priority 1 Day, Expedited 2nd Day, Saver 3 Day Select – Orders placed before 12 Noon EST will ship out that business day (excluding holidays). Orders placed after 12 Noon EST will ship the following business day. (Example: Orders placed Friday at 1:00PM EST, Saturday or Sunday will ship on Monday). Delivery dates will be displayed on the shopping cart page during checkout.

Outside USA 48 Contiguous States

USPS Priority Mail or Parcel Post – These methods are only available for Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands and APO/FPO military addresses. Please allow 1-3 business days processing time and 3-5 days transit time for Priority Mail.

USPS Priority Mail International – Please allow 1-3 business days processing time, 1-2 weeks transit time to Canada and 2-4 weeks transit time everywhere else.

UPS Worldwide Expedited – Orders placed before 12 Noon EST will ship out that business day (excluding holidays). Orders placed after 12 Noon EST will ship the following business day. (Example: Orders placed Friday at 1:00PM EST, Saturday or Sunday will ship on Monday). Transit times are as follows: Canada 2 business days, Mexico 2-3 business days, Europe 3-4 days, Asia and Latin America 4-5 days. (Customer is responsible for any taxes, duties and customs brokerage fees)

UPS Worldwide Saver – Orders placed before 12 Noon EST will ship out that business day (excluding holidays). Orders placed after 12 Noon EST will ship the following business day. (Example: Orders placed Friday at 1:00PM EST, Saturday or Sunday will ship on Monday). Transit times are as follows: Canada 1 business day, Europe and Latin America 2 business days, Asia 3 business days. (Customer is responsible for any taxes, duties and customs brokerage fees)

Occasionally products may be on backorder due to high demand or manufacturing problems. We usually contact customers about backordered merchandise via email. Please add getsmart@pfile.com to your safe sender list.

How do I know if my order has been shipped? 

If you have supplied us with a valid email address when placing your order, you should receive an email the day after your order ships with tracking information. If you do not receive this email within a few days of placing your order you can Contact Us for order status. You can also obtain order status and tracking information by clicking on the Order Status button, which is located at the top of any page and entering your order ID number, email address and zip code to get the latest order information available.

Can I track my order?

You can track your shipment by using the tracking information provided in your shipping confirmation email or by contacting us for your tracking number and entering that information into the tracking box on either the Fed Ex, UPS or USPS websites.

What if I did not receive all the items I ordered?

In most cases this means that the items were not all shipped together. There may have been a back-order and other items will ship when available. This is usually shown on your packing slip. It is also possible that items are coming from different warehouses due to availability and will not arrive together. If you have any questions you can always Contact Us for exact item status.

My tracking information states "Delivered" but I haven't received anything.

This is a very rare event, however, if this does occur, please do the following:

1) Ask other household members, neighbors or your doorman if they have accepted the package for you. If the delivery address is a business, check with the front desk to see if someone there accepted delivery on your behalf.

2) Take a quick look around your property. Carriers tend to leave packages in safe locations, such as under the porch or bench, at the back door or around the garage area.

3) Check your mailbox thoroughly. Sometimes smaller items are overlooked inside.

4) Look for an attempted delivery notice on your front door. If the carrier feels it is unsafe to leave your package at your residence or business, the driver will leave an attempted delivery notice.

After exploring these options you should Contact Us so we can have the shipping carrier attempt to locate the package for you.



 
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