Help & Frequently Asked Questions


Company & Contact Information

Who is Get Smart Products?
Where is your company located?
Do you have any store locations?
How do I contact a Customer Service Representative?
Are there any benefits to registering an account on your website?
My email address has changed. How do I update this in my account?
How can I write a review for a product?
Does your company have a print catalog?
How do I unsubscribe from any of your mailing lists?
Do you have an affiliate program?

Ordering

What ordering methods are available?
Do you offer any coupons?
How do I change or cancel my order?
Do you allow backorders?
Why can't I add any items to my shopping cart?
Do you add tax to my total purchase?
How can I find out the status of my order?
Can I open a business account?
Do you guarantee the products you sell?
Where can I find more info about ordering imprinted items?

Payments

What payment methods do you offer?
Is it safe to use my credit or debit card on your website?
I received an error message that states there has been an authorization failure.
How do I use my store credit?
What is PayPal and how do I sign up for an account?
When are funds transferred out of my PayPal account for my order?

Shipping

What are your shipping methods?
What are your shipping rates?
Will I need to sign for my package?
How long will it take to receive my order?
How do I know if my order has been shipped?
Can I track my order?
What if I did not receive all the items I ordered?
My tracking information states "Delivered" but I haven't received anything.

Returns

What is your return policy?
How do I return merchandise?
How do I exchange merchandise?
How long does it take for me to get a refund?
What do I do if my shipment arrives damaged or defective?

Privacy

What is your privacy policy?
Is your website secure?
Why do I need to provide my email address when I check out?
How do I log in or out?