Where is your company located?
Our main office is located in Ossining, NY. Most orders ship from our warehouse in Traverse City, MI or Ossining, NY and some items are drop shipped directly from the manufacturer.
Our correspondence address is:
Get Smart Products
30 S Highland Ave
Ossining, NY 10562
Do you have any store locations?
We are an online retailer and do not have any information about which products might be available in your local stores. You can either order online from us or check with the manufacturer to see if they know where you might find what you are looking for locally.
How do I contact a Customer Service Representative?
Our customer service team is available Monday-Friday 9-6PM EST to take orders, answer product questions and help with any other concerns you may have. You can reach us by using the following methods:
- - Connect with our live help team
- Call (800) 827-0673 (Outside of our toll free calling area dial (914) 762-3500)
- Email - You can also email us by using our online Contact Us form or send a FAX to (866) 827-0673. We make every effort to respond to all emails and FAX requests within 1 business day.
When you register an account with us you will have access to all of the following information:
- Account Information, including Multiple Ship-To Addresses
- Order History
- Personal Wish List
- Email Subscriptions
- Reminder Service Scheduler
You can update your e-mail address by doing the following: Click on the "My Account" link in the upper right-hand corner of the page and log in to your account by typing your e-mail address and password. Once logged in, click on "Update My Billing Address & Email" and type your new e-mail address where noted. Then click "Update Info" and your e-mail will be then be updated.
How can I write a review for a product?
You can easily write a product review from any product page. Just click on the "Write a Review" link on that item page and you will see text boxes, a star rating section, and a box for customer comments. After you have completed your review, click on the "Submit Review" button. Once your review is submitted, it may take up to 48 hours for it to appear on our website.
Does your company have a print catalog?
We have discontinued our print catalog. We invite you to shop and order online for the most current prices, styles, sizes and product selection. If you prefer, you can download our printable Order Form (requires Acrobat Reader) which can be mailed or faxed to us.
How do I unsubscribe from any of your mailing lists?
There are two ways you can unsubscribe from our mailing list. The easiest way is to simply click the unsubscribe link at the bottom of any promotional email you receive from us. Alternately, you can Contact Us and one of our customer service representatives will be happy to unsubscribe you from future mailings.
Do you have an affiliate program?
Yes, we have an affiliate program where you can earn a percentage of sales by linking from your site to ours. Please Contact Us for further details and to sign up. Who is Get Smart Products?
We started in 1988 with a single line of canned air dust removal products. Since then, we have continued to expand our product lines, methods of ordering, and warehouse facilities. We feature the complete line of PrintFile archival preservers and supplies as well as the complete line of Pioneer Photo Albums, memory books and scrapbooks. We have added a number of MCS Picture Frames including the popular Format Frame as well as personalized cardboard frames and photo folders. We also carry Century archival albums and storage boxes, PRAT professional presentation and leather portfolios, lightboxes and much more. Our aim is to meet your archival storage needs in every way we can. We have recently added many new items to our in-stock inventory and will continue to do so in the future. We recently combined our affiliated website ArchivalUSA.com with this one so we could give our customers a smoother shopping experience. Browse and order online with confidence, or call us for help in selecting and ordering. Once you order from us, you'll see the difference.